rr88's Privacy Policy

1 Introduction & Overview

rr88 is a trusted online entertainment and betting platform in Bangladesh. We place the highest importance on our users' privacy. When you register on rr88, use our services, or visit our website, certain information naturally reaches us.

The purpose of this Policy is to inform you with complete transparency about what types of information we collect, why we collect it, how we store it, and under what circumstances it may be shared with third parties. Our goal is to build a trustworthy relationship by ensuring the security of your information.

This Policy applies to all services, websites, and applications of rr88.

2 What Information We Collect

At various stages of using the rr88 platform, we collect the following types of information:

2.1 Information You Provide Directly

We collect information when you voluntarily provide it to us. This includes:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address
• Documents provided for identity verification (such as National ID card or passport details)
• Financial transaction information (related to bKash, Nagad, Rocket, Upay, or bank transfers)

2.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited and duration of visit
• Referral URL (which site you came from to reach us)
• Cookies and session data

2.3 Transaction-Related Information

We store information about your account's deposit and withdrawal history, betting activity, and account balance. This information is essential for financial security and fraud prevention.

3 Purpose of Data Collection

rr88 uses your information for the following legitimate purposes:

• Account Management: To register, verify, and maintain your account.
• Service Delivery: To provide betting and gaming services without interruption.
• Financial Transaction Processing: For deposits, withdrawals, and bonus payments.
• Identity Verification: To complete the KYC (Know Your Customer) process to prevent fraud and money laundering.
• Age Verification: To confirm that all users are 21 years of age or older.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Security Protection: To prevent unauthorized access and cyberattacks.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve the quality of the platform.

4 Data Storage & Security

rr88 applies industry-standard technical and organizational measures to protect your personal information.

4.1 Technical Security

• SSL/TLS encryption is used for all data transmissions.
• Passwords are stored as encrypted hashes — never in plain readable form.
• Financial information is protected with an additional layer of encryption.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are kept active.

4.2 Organizational Security

• Only authorized personnel have access to personal information.
• All staff are bound by strict confidentiality agreements.
• Data access logs are reviewed on a regular basis.

4.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period due to legal obligations and dispute resolution requirements.

5 Sharing Information with Third Parties

rr88 may share your information with third parties in the following limited circumstances:

5.1 Payment Processors

To complete financial transactions, we work with bKash, Nagad, Rocket, Upay, and bank transfer services. Only the minimum information necessary for transaction processing is shared with these institutions. They are governed by their own privacy policies.

5.2 Identity Verification Services

Trusted third-party services may be used for the KYC (Know Your Customer) verification process. In such cases, only the information required for verification is provided.

5.3 Legal Obligations

Information may be disclosed pursuant to court orders, valid requests from law enforcement agencies, or requirements under applicable law.

5.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases, we will endeavor to notify you in advance.

6 Cookies & Tracking Technologies

rr88 uses cookies and similar technologies to keep the website running smoothly and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and operate core functions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information to understand how the site is used, which helps improve services.
• Security Cookies: Used to detect fraud and unauthorized access.

6.2 Cookie Controls

You have the right to disable or delete cookies at any time through your browser settings. However, please note that disabling essential cookies may prevent certain important features of the platform from working correctly.

7 Your Rights

As a user of rr88, you have the following rights over your personal information:

7.1 Right to Access

You have the right to know what information we have collected from you and how it is being used. Upon request by email, we are obliged to provide you with a description of the information we hold.

7.2 Right to Rectification

If your information contains any errors or is incomplete, you have the right to request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. You may make this request by contacting us at any time.

7.5 Data Portability

You may request to receive the information we hold about you in a structured and readable format.

8 Protection of Minors

rr88 strictly operates for users aged 21 and above only. We do not knowingly collect personal information from minors.

Age verification is mandatory during the registration process. If at any time we learn that information from a minor has been stored with us, we will immediately close that account and delete the relevant information.

If you believe that a minor is using our platform, please notify our support team immediately.

9 International Data Transfers

rr88 is primarily a Bangladesh-focused platform. However, due to technical infrastructure requirements, some information may be processed or stored on international servers.

Regardless of where your information is processed, we guarantee that the protection standards described in this Privacy Policy will be maintained. Applicable legal safeguards are ensured for international data transfers.

10 Policy Changes & Updates

rr88 reserves the right to change or update this Privacy Policy at any time. If significant changes are made to the Policy, we will inform you in the following ways:

• A clear notice will be displayed on the website.
• A notification may be sent to your registered email.
• The "Last Updated" date at the top of the page will be changed.

Continuing to use the site after the updated Policy is published will be considered as your acceptance of the changes. Therefore, it is recommended that you check this page regularly.

11 Responsible Gaming & Data Protection

rr88 believes that responsible gaming and data protection complement each other. We analyze information related to your gaming behavior to identify problematic gaming patterns.

If our data analysis indicates that a user is displaying problematic gaming behavior, we may proactively take steps to offer them support. The use of information for this purpose is done in the interest of your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We are ready to provide support in both Bengali and English, 24/7.